Shipping & Returns

At Dekbed-Delivery, we strive for a smooth shipping and returns experience. Read below to learn what you can expect from us and what we expect from you.

Dispatch

We ship all our orders via PostNL or DHL with a Track & Trace code. Shipping costs are:

  • Netherlands: €7.25
  • Belgium: €13.00

Different shipping costs may apply for mattresses and box springs. These are listed in the product description.

Pre-orders

A pre-order is an advance order for a new item. In some cases, the delivery time can be several weeks to months.

  • The order will only be shipped once the pre-order item has been received by us.
  • This also applies to orders with multiple products: the complete order will only be shipped when all products are in stock.
  • Pre-orders cannot be canceled. Check the product description for the expected delivery time.

Delivery

The delivery time is 1 day , with the exception of mattresses, box springs (see product description) & promotional items

Are you not home? Then the package will be delivered to your neighbor or a collection point. Please collect the package as soon as possible. Uncollected orders will be returned. If you reship, a new shipping fee of €7.25 will be charged. If the package is not collected and returned, the shipping costs will not be credited.

Swap

Unfortunately, exchanging is not possible.

Returns

  • You can return a product within 14 days of receipt. You'll be responsible for the return shipping costs. After you notify us of your return, you have another 14 days to return the product.

Important return conditions:

  • Did you receive a free product during a promotion? Please return the entire order, including the free product.
  • Free products that are not fully returned will still be charged.
  • We do not collect returns from collection points.

How do you register a return?

  1. Send an email to info@dekbed-delivery.nl with:
    • Your order number
    • Your name
    • The products you are returning
  2. Please wait for approval of your return notification.
  3. Complete the return form and pack your return shipment.
  4. Drop off the package at a post office.
  5. The amount will be refunded within 14 days of receipt of the return.

When will a return not be (fully) accepted?

We will not credit or will only partially credit if the product:

  • If returned later than 14 days after registration.
  • Removed from packaging, used, washed, damaged or incomplete.
  • Not returned in its original condition.

Duvet covers and fitted sheets should not be removed from their packaging. The top of the packaging can be opened to feel the material.

Unacceptable returns will be:

  • Processed with a retention of 50% of the purchase amount or
  • Not processed and not refunded.
  • You can choose to have the product shipped again (shipping costs will then be at your expense again).

Refund

  • Once we have received and approved the returned product, we will refund the amount as soon as possible, at the latest within 14 days of receipt of the return .
  • For returns where products are damaged through use, a deduction will be applied to the refund.
  • Return costs are at your own expense, unless the product was already damaged upon receipt.

Received the wrong or damaged product?

Our apologies! Please contact us within 48 hours of receipt at info@dekbed-delivery.nl with:

  • Your name
  • Your order number
  • The ordered and received product
  • Photo + description of the defect

You'll then receive a return label to send the product back free of charge. After receiving your return, we'll send you the correct product.

Please note: Reports after 48 hours will not be processed.

Return address

Duvet Delivery
The Arsenal 43
1781 XR Den Helder


This is NOT a store address . Returns cannot be dropped off in person.

Package at a collection point

If you're not home, your package will be delivered to your neighbors or a collection point. Please pick it up on time! Uncollected packages will be returned.

  • Would you like to have the package resent? This costs €7.25.
  • If you no longer wish to receive it, the purchase amount will be credited minus €7.25 return shipping costs.

Contact

Do you have any questions? Feel free to contact us:

We aim to answer your question within 1 working day .