Warranty
At Dekbed-Delivery we apply the legal guarantee on all our products. This means that a product must meet what you as a consumer can reasonably expect. Any additional guarantees from our side do not affect this.
Warranty conditions
- Products are packaged as transparently as possible, so that you can assess them without completely opening the packaging.
- The top of the packaging may be opened to feel the material, but the product must remain in the original packaging.
- Washing instructions must be followed. If a product is not washed according to the instructions, the warranty will be void.
- When are you entitled to a warranty?
As a seller, we are responsible for delivering a good product. If a product has a manufacturing defect or we have made a mistake, we offer a refund or replacement.
Warranty expires in the event of:
- Incorrect use of the product.
- Customer ordering an incorrect product.
In such cases we may charge a fee.
How do you file a warranty claim?
Always contact our customer service first before returning a product. This prevents unnecessary delays and costs.
-
E-mail: info@dekbed-delivery.nl
-
WhatsApp: +31 6 23620059
Assessment and processing
Returns will be assessed and processed as quickly as possible, at the latest within 14 days of receipt at our warehouse.
Please note: You are liable for any diminished value of a product resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the product.