Customer service & contact

At Dekbed-Delivery you can shop online 24/7. Our customer service is not available 24/7, but we are happy to help you during our opening hours with advice, questions or complaints. Below you will find all the ways you can contact us.

E-mail: Email us at Info@dekbed-delivery.nl

Chat: Click on the green button at the bottom right of the screen to start a chat

Whatsapp: Send us a message via Whatsapp 0623620059

Contact Us

Do you have a question, comment, complaint or would you like advice ? Our friendly customer service is available every working day from 09:00 to 17:00 ! Outside these hours you can always leave a message, and we will contact you as soon as possible.

Do you have questions about an order ? Please state your order number so we can help you faster.

Want to return a product? Check out our Shipping & Returns page for more information.

Contact details

Duvet Delivery
Europalaan 22-24
3526 KS Utrecht
Chamber of Commerce number: 86451839
VAT number: NL863972172B01

Complaints handling

Do you have a complaint about a product or our service? Our apologies! Please contact our customer service , and we will ensure that your complaint is dealt with as quickly as possible. You will receive a substantive response within 14 days .

As of 15 February 2016, it is also possible for consumers in the EU to file complaints via the European Commission's ODR platform . If your complaint is not yet being processed elsewhere, you can file it via this platform.

Do you have any questions? Please contact us, we are happy to help you!