Complaints
We apologize for the inconvenience! We strive for 100% customer satisfaction and would love to hear from you if you have a complaint. We're doing everything we can to find a suitable solution and improve our service. Your feedback is very important to us.
What can you do?
We recommend checking your order immediately upon receipt. If you have a complaint about the ordering process, delivery, or the product, please contact us as soon as possible.
Contact Us
You can reach us via:
- E-mail: info@dekbed-delivery.nl
- WhatsApp: +31 6 23620059
-
Postal address: Duvet Delivery
The Arsenal 43
1781 XR Den Helder
What do we need from you?
To handle your complaint quickly and effectively, we ask you to provide a clear description of the complaint and the possible cause. If there is any damage or defect, please attach photos for clarification.
Handling of your complaint
- After receiving your complaint, you will receive a confirmation from us.
- We will provide a substantive response within 14 days .
- We will do our utmost to resolve your complaint as quickly as possible.
Your satisfaction is our priority. Let us know if you're not satisfied, so we can find a suitable solution!