Complaints

Our apologies for the inconvenience! We strive for 100% customer satisfaction and would like to hear from you if you have a complaint. We do everything we can to find a suitable solution and improve our service. Your feedback is very important to us.

What can you do?

We recommend that you check your order immediately upon receipt. Do you have a complaint about the ordering process, delivery or product? Please contact us as soon as possible.

Contact Us

You can reach us via:

• E-mail: info@dekbed-delivery.nl
• WhatsApp: +31 6 23620059
• Postal address: Duvet-Delivery
  Europalaan 22-24
  3526 KS Utrecht

What do we need from you?

In order to handle your complaint quickly and effectively, we ask you for a clear description of the complaint and the possible cause. In case of damage or defects, preferably add photos for clarification.

Handling your complaint

• After receiving your complaint, you will receive a confirmation from us.
• We will provide a substantive response within 14 days .
• We will do our utmost to resolve your complaint as quickly as possible.

Your satisfaction is our priority. If you are not satisfied, please let us know so we can find a suitable solution!